Frequently Asked Questions
Everything you need to know about creating your masterpiece.
What is included in each paint by numbers kit?
Every kit comes complete with a high-quality numbered linen canvas, a set of premium acrylic-based paints specifically mixed for your design, three professional-grade brushes, and a reference guide to help you stay on track.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey to your doorstep.
Do I need to mix the paints myself?
No mixing is required! All our kits come with pre-mixed, vacuum-sealed acrylic paints that correspond exactly to the numbers on your canvas for a seamless painting experience.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your kit is unused and in its original packaging, you can return it for a full refund. Please contact our support team to initiate a return request.
What happens if my paints dry out?
Our paints are designed to stay fresh for months if the lids are closed tightly. However, if you receive a kit with dried paint or run out of a specific color, contact us and we will send you replacement paints free of charge.
Can I turn a personal photo into a custom paint by numbers kit?
Yes! We offer a 'Custom Kit' service where you can upload your own high-resolution photo, and our designers will convert it into a numbered canvas for a truly unique DIY art project.